Booking management
Enquiries, amendments and cancellations handled automatically.
- Flight rebooking
- Hotel changes
- Package amendments
- Cancellations
SPECIALIST TRAVEL AGENCY AI
Your travel agency's
Your travel agency's
AI assistant
A voice assistant that works alongside your existing booking systems. It takes client calls, manages changes and provides 24/7 cover, so your experts can spend their time on the complex itineraries that need a human touch.
85%
Fewer calls handled manually
30%
Higher booking value via upsell
24/7
Available for emergencies
30
Languages for global clients
"The assistant takes the routine enquiries so our consultants can concentrate on building brilliant holidays."
Complete travel agency solutions
From booking changes to emergency support, the assistant covers the everyday conversations of an agency.
Customer enquiries
Instant answers on destinations, documents and travel advice.
- Destination info
- Visa requirements
- Travel insurance
- Local tips
Emergency support
24/7 help when trips go wrong.
- Flight delays
- Missed connections
- Urgent rebooking
- Insurance claims
Upselling & add-ons
Relevant extras suggested at the right moment.
- Travel insurance
- Airport transfers
- Excursions
- Room upgrades
Multi-destination planning
Complex itineraries and multi-stop bookings kept straight.
- Route planning
- Connection management
- Multi-city packages
- Group bookings
Price comparisons
Live price checks and best-value recommendations.
- Flight comparisons
- Hotel price matching
- Package deals
- Seasonal offers
Proven results for travel agencies
Agencies use NeuralVoice to cut costs, sell more and keep clients happier.
85%
Fewer calls in queue
Shorter queues
Most enquiries resolved without a consultant.
24/7
Always available
Never closed
No missed bookings or emergencies.
30%
Higher booking values
Increase sales
Smart upselling lifts the average basket.
30
Languages supported
Global reach
Serve international clients in their language.
Built for travel agencies
NeuralVoice provides the conversational layer on top of your existing APIs and booking platforms. We enable voice interactions rather than replacing the infrastructure you already rely on.
- Voice layer for your GDS APIs
- Intelligent conversation management
- Natural-language booking queries
- Automated customer service
- Multi-language support
- Routing and escalation rules
- Booking-platform integration*
- Voice-driven search
- Client preference memory
- Conversation analytics
- Voice authentication
- Branded voice and responses
*Requires accessible APIs and compatible technical infrastructure.
Live agency scenario
LiveClientI need to push my Lisbon flight back by two days.
AI assistantNo problem — I've found your booking. I can move the outbound flight from the 15th to the 17th; there's a £60 change fee. Shall I go ahead?
ClientYes. Does my hotel still work?
AI assistantYour hotel has flexible dates, so I've shifted the stay to match at no extra cost. Confirmation emails for both changes are on their way to you now.
Frequently asked questions
What agency owners ask before implementing voice AI.
How does it integrate with our GDS?
We provide the voice layer that connects to your existing GDS APIs. If your platform exposes availability, booking and modification endpoints, the assistant can work with them. Scope depends on your infrastructure.
Can it handle multi-destination bookings?
The assistant can hold complex conversations about multi-city trips; the booking actions themselves depend on what your platform's APIs support.
What happens during disruptions?
It responds immediately, gathers the details and, where your systems allow, starts rebooking. Otherwise it escalates to your team with full context.
What do we need technically?
Accessible APIs for the functions you want voiced — search, changes, cancellations and customer data. We assess your setup during consultation.
Can it recommend insurance and add-ons?
Yes. Recommendations are based on the conversation and client profile; processing them requires your systems to support those transactions.
How long does implementation take?
Usually four to six weeks, covering consultation, development, testing and staff training, depending on the integrations required.
Ready to transform your travel agency?
Automate bookings, cut costs and increase sales with a demo designed for travel professionals.
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