Encryption everywhere
TLS 1.2+ for every connection and AES-256 encryption for stored audio, transcripts and customer data. Keys are managed in a hardware-backed key store and rotated regularly.
SECURITY & DATA PROTECTION
Security you can build on
Voice AI handles some of your most sensitive conversations. Here's how we protect them — from the network to the people who operate the platform.
Access control
Role-based permissions, single sign-on and mandatory multi-factor authentication for staff. Production access is time-boxed, approved and logged.
Data residency
UK and EU hosting by default, with regional options for enterprise customers. Data stays where you tell us to keep it.
Compliance
Built to meet GDPR and UK data-protection law, with PCI-compliant payment flows and support for your own retention and redaction policies.
Monitoring & audit
Every action by the assistant and every admin change is written to an immutable audit log. Infrastructure is monitored around the clock with automated alerting.
Incident response
A documented response plan with defined severity levels, customer notification commitments and post-incident reviews shared with affected customers.
Trust Centre
Documentation on request
Security questionnaires, penetration-test summaries, sub-processor lists and our data-processing agreement are available to customers and prospects under NDA.
- Annual third-party penetration testing
- Sub-processor list with change notifications
- Data-processing agreement and standard contractual clauses
- Business-continuity and disaster-recovery plans
Responsible disclosure
Found a vulnerability? We'd like to hear about it. Email Jeremy@neuralvoicesai.com with the details and we'll acknowledge within two business days.
All systems operationalLive service status is published openly.