Frequently asked questions

It's a conversational AI that handles phone and web voice interactions the way a well-trained person would. It understands context, answers detailed questions, completes tasks such as booking appointments or qualifying leads, and reads from and writes to your business systems during the call.

Unlike menu-driven IVR or simple chatbots, it keeps track of the whole conversation, copes with different speaking styles and sounds natural enough that callers rarely notice the difference.

The main differences customers notice:

• Long-context memory so conversations flow instead of restarting
• Speech recognition that holds up with accents, background noise and jargon
• Sentiment awareness, so the assistant adapts its tone or escalates
• Deep integration with business systems so it can act, not just talk
• Continuous improvement from every conversation it handles

• Scale — thousands of simultaneous conversations without adding headcount
• Wait times — instant answers 24/7, no queue
• Consistency — the same high standard on every call
• Data silos — information looked up and updated across systems in real time
• Operating cost — fewer routine calls reaching your contact centre
• Missed opportunities — every lead captured and qualified, even out of hours

No. Consumer assistants are general-purpose. NeuralVoice assistants are built for business use with deep knowledge of your products and policies, a voice that matches your brand, enterprise integrations, complex multi-step workflows and detailed analytics on every interaction.

NeuralVoice builds realistic AI voice assistants for businesses, with a particular focus on travel and hospitality. The assistants hold natural conversations with your customers, handle enquiries, qualify leads, take bookings and gather information — all while integrated with the systems you already run.

Several models work together in real time:

• Speech recognition turns the caller's words into text, even with accents or noise
• Language understanding works out the intent behind them
• Context management remembers what's already been said
• Voice synthesis produces natural speech with the right emphasis and pacing
• Learning loops improve answers from every interaction

Plans start free for a website assistant and scale with conversation minutes and channels. Enterprise rollouts are priced on volume, integrations and support level. See the pricing page for current plans or contact sales for a tailored quote.

• Talking, not button pressing — callers just say what they need
• Understanding, not keyword matching — intent is recognised however it's phrased
• Memory — nobody repeats their booking reference three times
• Tone — a natural voice instead of a robotic menu
• Problem solving — handles enquiries an IVR would have to transfer

Travel agencies, tour operators, hotel groups and airlines are our core customers, alongside businesses in retail, healthcare, financial services and property who need to answer high volumes of calls well. Customers range from fast-growing start-ups to large enterprises.

Yes — CRMs, booking systems, phone platforms, help desks and e-commerce tools, plus REST APIs for anything bespoke. Our team works with your IT department during implementation so the assistant can read and update the information it needs. See integrations.

Standard use cases such as customer service or lead qualification can be live within days. The process covers an initial consultation, knowledge-base setup from your existing documentation, voice selection, integration with your systems, testing, then launch with ongoing monitoring.

• CRM platforms and marketing tools
• Phone systems, contact-centre platforms and video-meeting tools
• Booking and scheduling systems
• Help desks and ticketing
• E-commerce and payment platforms
• Custom databases via API

No. The dashboard is designed for business users — you can update knowledge, review conversations and adjust behaviour without code. Our team handles the technical integration work.

It says so honestly and either takes a message, schedules a callback or transfers the caller to a human agent with the full transcript and a summary. You decide the escalation rules.

Yes. Pick from a library of natural voices in different accents and styles, or have a bespoke brand voice created. Pace, warmth and formality can all be tuned.

Absolutely — upload documents, FAQs, policies and product data, or connect a live source so the knowledge base stays current. The assistant answers from your content and nothing else.

Yes — 30 languages, with automatic detection so the assistant replies in whatever language the caller uses.

Guardrails define the topics it may discuss, the actions it may take in your systems and when it must involve a person. Every action is logged for audit.

Common results include a large reduction in routine call handling cost, zero hold time, higher lead conversion from instant callbacks and better satisfaction scores. Payback is usually measured in months rather than years; use the ROI calculator for your own numbers.

Every call is transcribed and scored: resolution, sentiment, handoff rate, response latency and compliance checks. You can review any conversation and flag answers for improvement.

In practice, callers care about getting helped quickly. When the assistant is natural, honest about being an AI where required and able to escalate, satisfaction tends to be higher than with queues and menus.

Data is encrypted in transit and at rest, access is role-based and audited, and EU data residency is available. See Security & Data Protection for details.